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Beginning on January 1, 2025, all credit and debit card transactions made to the City of Pleasanton will be charged a 2.5% convenience fee. Payments made by checks will not be charged a convenience fee.

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New to Pleasanton's Online Customer Service Portal?

Pleasanton's Online Customer Service Portal helps you seamlessly manage your Utility billing account. Now you can pay and analyze your bills online, manage your energy and water use, sign up for paperless billing, and much more. Login to enjoy the feature-packed platform!

    Pay Bill - Pay your utility bill in one click Service Turn On/ Off - Turn on/off your service Outages-View and report outages in your area monetization_onConservation- Learn tips to save your next bill location_onPayment Locations - View payment locations trending_downDemand Response callContact Us - Get in touch with us Report Water Waste- Report water leak, water waste and water theft Register for green button

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Enjoy a more seamless experience with our mobile app — manage your account from anywhere complete with in-app notifications.

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